How do I order for multiple items/combos?
If you would like multiples of the same item, just multiply the number you want by the pledge dollar amount + shipping. (i.e. 2 boomboxes: $99 x 2 = $198)
To combine multiple different products in a pledge, just add the products pledge dollar amount + shipping. (i.e. 1 boombox and 1 juicepack, select the boombox tier ($99 and manually add $79 = $178)
This method can also be applied to bundles - if you want multiples of a bundle or a bundle + 1 product)
Last updated: July 20, 2020 15:44
How do I attach the HomeBase to the wall?
You can hang the HomeBase on the wall using the two small screws that are included or you can use adhesive strips.
Last updated: August 12, 2020 12:26
What are the specs of all the products?
Solar Boombox
16cm long, 9cm tall, 5cm wide
6.3in long, 3.5in tall, 2in wide
Weight: 500g or 1lb
Solar Juicepack 16cm long, 9cm tall, 2cm wide 6.3in long, 3.5in tall, 0.79in wide Weight: 330g or 0.73lbs
HomeBase 36cm long, 13.5cm tall, 13.5cm wide 14.2in long, 5.3in tall, 5.3in wide Weight: 680g or 1.5lbs
Last updated: August 12, 2020 12:25
Will the HomeBase power adapter be compatible with an EU socket?
Yes, the adapter for the HomeBase will have a socket that is interchangeable between U.S., E.U., Australia, Hong Kong, and U.K. power sources.
Last updated: August 12, 2020 12:25
Is the new Juicepack the same dimensions as the older version Solarbank? Will it still fit in the bags?
Yes, the new Juicepack has the same form factor as the Solarbank and is still compatible with all of our backpacks, luggage, and slings…
Last updated: August 12, 2020 12:25
When will I receive my products?
We will be shipping the products from this campaign to backers in November 2020. We’ll keep you up to date with production and shipping via updates here on Kickstarter: https://www.kickstarter.com/projects/solgaarddesign/solarbank-boombox-and-homebase/posts
Last updated: August 12, 2020 12:25
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.